Client Success Account Manager

What you’ll be doing

Junior Client Success Manager role is designed to support the strategic goals of Atturra Manufacturing Team. You will be responsible for planning, developing and implementing strategic and operational outcomes to enhance the client experience and retention to the business. Aligning to the Atturra values, they will serve as the primary information source for installed based clients and as the client liaison for all Atturra manufacturing functions - Services, Support, Sales.

●    Development of account scheduling, leading and participating in the following:
●    Accountable for driving subscription renewals
●    Accountable for driving client satisfaction metrics 
●    Accountable for driving client to be referenceable
●    Proactive executive communication with customer
●    Responsible for “Visions” and account plan development
●    Responsible for tracking all customer related interactions in appropriate software (CRM)
●    Monitor client growth and changes in personnel. 
●    Additionally, maximise passive revenue opportunities and develop, oversee and rapidly   improve sales operations and client processes to drive efficiency and growth. This role can be the stepping stone to a fulfilling sales career

What will make you successful in this role? 
• Bachelor’s degree in business, IT or equivalent 
• 2 years of hands-on business or business facing experience as an Information Technology Business Analyst or Consultant, demonstrating growing levels of responsibility.  
•Experience with executive presentations and escalations; a dynamic and firm presence in an extremely high impact environment; strong level of executive presence and willing to dig into details to support vision and mission
• ERP experience and/or manufacturing industry exposure a must
• Working knowledge of Excel, PowerPoint and Word and CRM packages 
•Strong communication through telephone and call handling skills required. 
•Strong presentation skills, superior communication (oral & written) skills; must be able to communicate well for impact and motivate the clients to act and maintain high client satisfaction.  
• Must have demonstrable knowledge of business functions and be willing to grow to learn additional functions. 
• Strong organizational behaviours that include planning and follow up, people service aptitude and ability, works well in our team, self-starter, willing to learn & resourceful, able to manage multiple priorities, builds strong relationships.
• Up to 5 % of official travel, mostly driven by methods used to achieve the key metrics of client satisfaction and renewals.  

Why is this an exciting opportunity?

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions. 

We currently have 1200+ professionals working across Australia, New Zealand, Singapore, Hong Kong and USA who are using innovation to lead the way. 

The Business Applications division of Atturra specialises in TechnologyOne, Infor, SAP and QAD applications, as well as providing expert consulting in HR and payroll systems, Safety Solutions, and Change Management and Adoption. The team focuses on Education, Federal Government, Local Government, and Manufacturing.

This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.

What our people say: 
“We are working towards a very bright future.”
“It's a company with vision and a promising future.”

Why you’ll love working here 

Culture of possibility 
At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices. 

A strong set of company values 
Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for. 

Valuable employee benefits 
•    Employee benefits, recognition, and wellbeing platform
•    Career growth via succession planning, internal promotions, and mentorship opportunities
•    Ongoing investment in professional development through industry and technology certifications, and study assistance
•    Mental health support through our Employee Assistance Program
•    Support for family and caring responsibilities, including paid parental leave
•    Employee referral program, with monetary incentives offered  

Commitment to Diversity, Equity and Inclusion
At Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds — including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups

Supporting Australia’s veterans 
We are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans’ Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australia’s veteran community by enhancing recruitment, support, retention, and leadership opportunities. Our goal is to ensure veterans build meaningful and impactful careers with us. 

What our people say: 
“Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”

How to apply 
All applications must be submitted online via our Careers page. Late applications or those sent by email will not be prioritised. Please ensure your application is complete and that you have
answered all required questions before submitting.

https://atturra.com/au-en/careers

Talent Pool
This recruitment process may also be used to create a talent pool for similar ongoing or
temporary opportunities that may arise within the next 12 months.

Recruitment Agencies and Headhunters
Our Talent Acquisition team is managing this recruitment process and will reach out if additional support is required. Atturra only accepts referrals from agencies on our official supplier list via the Agency Portal. To participate, agencies must complete our procurement process, hold an approved fee agreement, and be formally invited by the Talent Acquisition team for a specific vacancy.

Submissions made outside of this process will not be considered. We also request that agencies do not contact Atturra employees outside the Talent Acquisition team regarding hiring matters. Agencies interested in joining our official supplier list may send an expression of interest to talentacquisition@atturra.com. Please note, our supplier list is reviewed annually.

This document is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be a comprehensive list of all responsibilities, key accountabilities, and skills of persons so classified.  Management reserves the right to add or change the job and relevant percentage of accountabilities as required, in its sole discretion