EIM Technical Consultant

What you’ll be doing

Atturra’s Data & Integration business is growing, and we are seeking a highly skilled EIM Technical Consultant with at least five years of experience working with OpenText’s Extended ECM platform. Applicants must have hands-on experience in day-to-day support, installations, maintenance, and patching within the OpenText Extended ECM environment.

Key functions of the role:

Projects

• Collaborate with clients to understand solution requirements
• Translate requirements into functional and technical design documents
• Participate in project teams to deliver solutions

Consulting

• Complete tasks assigned by the Team Leader, Project Manager or Service Delivery Manager
• Take ownership of problems and follow them through to resolution
• Provide relevant, useful, proactive support and advice
• Update the team, Project Manager and Service Delivery Manager

Client support

• Support our service agreements and contracted obligations
• Provide Tier 2 and 3 support, by phone, email and the customer portal
• Take responsibility for the resolution of assigned queries
• Provide workshop facilitation, demonstrations, and documentation
• Complete application monitoring and operational management tasks
• Support information gathering and monthly report compilation
• Provide strategic roadmap advice for clients, including on current trends

Pipeline and roadmap 

• Develop a broad understanding of Atturra products and services
• Identify and progress areas for improvement and added value for clients

Working Conditions:

• Applicants must be based in New Zealand and have a valid visa that allows them to work and live in New Zealand. 

What will make you successful in this role?

Favourable Skills  

• OpenText Extended ECM for Microsoft 365 
• OpenText Extended ECM for SAP 
• OpenText Extended ECM for Engineering 
• OpenText Extended ECM for SAP SuccessFactors 
• OpenText Extended ECM for Salesforce 
• OpenText eDocs
• OpenText Content Server 
• OpenText Archive Server 
• OpenText WebReports 
• AnswerModules Suite 
• Workflows 
• MS SQL Server / Oracle

Behavourable Requirements: 

• Experience working in a professional services environment
• A strong customer service focus
• The ability to deliver solutions that exceed our customer's expectations and requirements
• Excellent communications skills; both verbal and written
• Experience working as part of a team and project environment
• Committed to excellent service delivery
• People-focused and enjoy working collaboratively
• Organised and self-disciplined, with good prioritisation skills
• A good judge of risks, roadblocks and solutions
• Quick-thinking and interested in creative problem-solving
• Able to stay calm when dealing with tight deadlines and service outages
• Articulate, well-presented and confident
• Honest and forthright.

Why is this an exciting opportunity?

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions.

We currently have 1100+ professionals working across Australia, New Zealand, Singapore and Hong Kong who are using innovation to lead the way.

This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.

The Data & Integration business unit helps clients unlock the full potential of data by integrating systems and applications, enabling digital transformation through our comprehensive on-premises, hybrid, and cloud integration solutions. We specialise in Boomi, Smartsheet, and OpenText.

What our people say:

“We are working towards a very bright future.”

“It's a company with vision and a promising future.”

Why you’ll love working here

Culture of possibility

At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices.

A strong set of company values

Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

Valuable employee benefits

• Employee benefits, recognition, and wellbeing platform
• Career growth via succession planning, internal promotions, and mentorship opportunities
• Ongoing investment in professional development through industry and technology certifications, and study assistance
• Mental health support through our Employee Assistance Program
• Support for family and caring responsibilities, including paid parental leave
• Employee referral program, with monetary incentives offered 

What our people say:

“Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”

How to apply

Careers | Atturra

https://atturra.com/au-en/careers

Recruitment Agencies/Headhunters:

We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier, send an expression of interest via talentacquisition@atturra.com.  

Atturra is committed to addressing the digital skills gap and advocating for diversity and inclusion. We encourage applications from all individuals, regardless of Veteran or service status, gender, LGBTQI+ identity, ethnicity, religion, physical ability, or age.

This document is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be a comprehensive list of all responsibilities, key accountabilities, and skills of persons so classified.  Management reserves the right to add or change the job and relevant percentage of accountabilities as required, in its sole discretion.