EIM Technical Consultant

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Date: 3 Sep 2024

Location: Wellington, Other, NZ, 6011

Company: Atturra

Why is this an exciting opportunity? 

 

Atturra is an Australian owned ASX-listed advisory and IT solutions provider, giving you a strong foundation to fulfil your career ambitions. 

 

We currently have 800+ professionals working across Australia, New Zealand and Singapore, who are using innovation to lead the way. 

 

This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology. 

 

What our people say: 
“We are working towards a very bright future.”
“It's a company with vision and a promising future.”

 

 

The transformation you’ll experience 

 

At Atturra you’ll be working on some of the highest profile transformation and technology projects in Australia and New Zealand. The depth, breadth and scope of our projects means you are continually developing your skillset and the value you can deliver. These are projects that are making a real difference in people’s lives, allowing you to build the future, together. 

 

 

Why you’ll love working here 

 

Culture of possibility 
At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.

 

A strong set of company values 
Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for. 

 

Valuable employee benefits 

  • Employee benefits, recognition, and wellbeing platform
  • Career growth via succession planning, internal promotions, and mentorship opportunities
  • Ongoing investment in professional development through industry certifications and study assistance
  • Mental health support through our Employee Assistance Program
  • Support for family and caring responsibilities, including paid parental leave
  • Employee referral program, with monetary incentives offered  

 

What our people say: 
“Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”

 

 

What you’ll be doing

 

Duties and Responsibilities  
We are growing and seeking a Senior EIM Technical Consultant with at least 5 years' experience and skills in OpenText's Extended ECM Platform.  It is essential applicants have experience with day-to-day complex support, installations, maintenance and patching on the OpenText Extended ECM platform.  You will have the following: 

  • Experience working in a professional services environment. 
  • OpenText Certification in the Extended ECM Platform
  • A strong customer service focus. 
  • The ability to deliver OpenText solutions that exceed our customer's expectations and requirements. 
  • Excellent communications skills; both verbal and written. 
  • Experience working as part of a team and project environment. 
  • Experience working on multiple customer sites

 

Key functions of the role


Projects   

  • Collaborate with clients to understand solution requirements 
  • Translate requirements into functional and technical design documents
  • Participate in project teams to deliver solutions

 

Consulting

  • Complete tasks as assigned by the Team Leader, Project Manager or Service Delivery Manager
  • Take ownership of problems and follow them through to resolution
  • Provide relevant, useful, proactive support and advice 
  • Update the team, Project Manager and Service Delivery Manager 

 

Client support 

  • Support our service agreements and contracted obligations
  • Provide Tier 2 and 3 support, by phone, email and the customer portal
  • Take responsibility for the resolution of assigned queries
  • Provide workshop facilitation, demonstrations, and documentation 
  • Complete application monitoring and operational management tasks
  • Support information gathering and monthly report compilation
  • Provide strategic roadmap advice for clients, including on current trends 

 

Pipeline and roadmap     

  • Develop a broad understanding of Atturra products and services 
  • dentify and progress areas for improvement and added value for clients

 

 

What will make you successful in this role? 

  • Committed to excellent service delivery
  • People-focused and enjoy working collaboratively 
  • Organised and self-disciplined, with good prioritisation skills
  • A good judge of risks, roadblocks and solutions 
  • Quick-thinking and able to solve complex problems
  • Able to stay calm when dealing with tight deadlines and service outages
  • Articulate, well presented and confident
  • Honest 

 

Skills  

  • OpenText Extended ECM for Microsoft 365 
  • OpenText Extended ECM for SAP 
  • OpenText Extended ECM for Engineering 
  • OpenText Extended ECM for SAP SuccessFactors 
  • OpenText Extended ECM for Salesforce 
  • OpenText eDocs
  • OpenText Content Server 
  • OpenText Archive Server 
  • OpenText WebReports 
  • AnswerModules Suite 
  • Workflows 
  • MS SQL Server / Oracle

 

*Applicants must be based in New Zealand and have a valid visa that allows them to work and live in New Zealand. 

 

 

How to apply 

Careers | Atturra
https://atturra.com/au-en/careers

 

 

Recruitment Agencies/Headhunters:
We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier, send an expression of interest via talentacquisition@atturra.com.  

 

 

Atturra is passionate about playing an active role in addressing the digital skills gap and being an advocate for diversity and Inclusion, and welcomes applications from all irrespective of their gender, LGBTQI identity, ethnicity, religion, physical ability, or age.