ICT - Operations Support Officer

What you’ll be doing
We are looking for an Operations Support Officer to be a key team member of the IS&T organisation to drive customer support excellence across the Weipa Operations. This is a site based role and will be responsible for supporting and improving user experience across Weipa Operations.

This role is a great opportunity for someone looking to contribute to a growing mining business that is embarking on significant technology leverage journey. You will live in a regional centre & vibrant community with strong linkage to our environment & heritage. This role reports to the Weipa IS&T Superintendent and will be responsible for:

Key Responsibilities
•    Ticket Processing and management 
•    Computer & Telephony support (including computer build and triage activities)
•    Desktop Application support (with additional support from other application SME's as required).
•    User support for Video Conferencing and Collaborative Applications
•    Maintenance of critical IT infrastructure. 
•    Call outs for high criticality incidents

Working Conditions:
•    [Employment Type] – Permanent Full Time
•    [Work Arrangement] – Onsite 
•    [Office Location] – Weipa QLD
•    [Travel Opportunities] – Occasional Interstate business travel and mining sites within and outside of QLD. 

What will make you successful in this role? 
Essential

•    Strong safety focus
•    3 years minimum experience supporting a mid to large size Windows desktop environment
•    Demonstrated experience in providing high quality IS&T support and customer service to clients both in person and remote support
•    Proven ability to work collaboratively in a team environment, contribute to a culture of teamwork and take a shared responsibility for achieving results
•    Excellent customer engagement skills
•    Strong and demonstrable problem-solving skills
•    Excellent communication and interpersonal skills, and an ability to build strong relationships built on trust and a strong commitment to service & technical excellence

Desirable
•    Cisco networking experience
•    Degree in IT/communications or equivalent discipline
•    Microsoft Server experience 
•    Application support experience
•    Mining experience
•    LTE Network support
•    ITIL service management experience
•    Microsoft certification (Windows 10)

Why is this an exciting opportunity?

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions. 

We currently have 1300+ professionals working across Australia, New Zealand, Singapore, Hong Kong and USA who are using innovation to lead the way. 

Business Transformation Services (BTS) is Atturra's transformation team that engages clients early, when they are deciding what to transform rather than just what to buy, and we stay accountable for the outcome from discovery through to benefits realisation. Working across our Discover, Design, Govern, Transform and Realise framework, BTS acts as the translation layer between the business outcomes clients want and the specialist delivery that makes them real. Enterprise architecture and AI-enabled transformation sit at the core of what we do.

This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology. 

What our people say: 
“We are working towards a very bright future.”
“It's a company with vision and a promising future.”

Why you’ll love working here 

Culture of possibility 
At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices. 

A strong set of company values 
Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for. 

Valuable employee benefits 
•    Employee benefits, recognition, and wellbeing platform
•    Career growth via succession planning, internal promotions, and mentorship opportunities
•    Ongoing investment in professional development through industry and technology certifications, and study assistance
•    Mental health support through our Employee Assistance Program
•    Support for family and caring responsibilities, including paid parental leave
•    Employee referral program, with monetary incentives offered  

Commitment to supporting Australia’s veterans  
Atturra is proud to be recognised as a Veteran Friendly Employer by the Department of Veterans Affairs’ Veteran Employment Commitment (VEC) and is committed to supporting Australia’s veteran community. We aim to enhance the employment experience for veterans by improving recruitment, support, retention, and leadership opportunities to ensure they have a meaningful and impactful career with us. 

What our people say: 
“Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”

How to apply 

Careers | Atturra
https://atturra.com/au-en/careers

Recruitment Agencies/Headhunters:
We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier, send an expression of interest via talentacquisition@atturra.com.  

Atturra is committed to addressing the digital skills gap and advocating for diversity and inclusion. We encourage applications from all individuals, regardless of Veteran or service status, gender, LGBTQI+ identity, ethnicity, religion, physical ability, or age.

This document is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be a comprehensive list of all responsibilities, key accountabilities, and skills of persons so classified.  Management reserves the right to add or change the job and relevant percentage of accountabilities as required, in its sole discretion