Systems Administrator - Melbourne

We are looking for a Systems Administrator to deliver advanced operational support, escalation, and continuous improvement across customer and internal environments within Atturra Managed Services. You will play a key role in maintaining platform health, resolving complex issues, and driving standardisation, while ensuring services meet agreed SLAs and security standards.

This position works closely with Service Delivery Managers, project teams, and customer stakeholders to support technical outcomes across Microsoft server and workstation platforms, Microsoft 365, VMware/Hyper-V virtualisation, automation, and enterprise backup solutions (including Veeam and Commvault).

Technical Operations & Escalations

•    Perform root cause analysis (RCA), implement permanent fixes, and reduce recurring issues through strong problem management.
•    Maintain and uplift monitoring, alerting, patching, and operational health across managed services platforms.
•    Participate in on-call/after-hours support per roster requirements (where applicable).

Microsoft Infrastructure & Endpoint Management

•    Administer and optimise Microsoft Windows Server environments and core services (e.g. AD DS, DNS, DHCP, GPO, RDS, file services, IIS).
•    Manage Windows 10/11 endpoint configuration, hardening, patching, and lifecycle activities.
•    Support identity and access, including Active Directory and Entra ID (Azure AD), MFA, conditional access, and SSO where applicable.

Microsoft 365 Administration

•    Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune/Endpoint Manager and Microsoft security features as relevant to customer environments.
•    Support platform changes, migrations, improvements, and service optimisation initiatives.

Virtualisation & Platform Support

•    Deploy, maintain, and troubleshoot virtual environments across VMware vSphere and Microsoft Hyper-V.
•    Support storage concepts and platforms (SAN/NAS), capacity planning, and performance tuning.

Backup, Recovery & Resilience

•    Administer enterprise backup and recovery solutions including Veeam and Commvault.
•    Conduct backup health checks, restore testing, DR support, and recovery activities during incidents.
•    Ensure backup approaches align with customer RPO/RTO requirements and MSP standards.

Automation & Continuous Improvement

•    Create and maintain automation to improve service quality and reduce manual effort (PowerShell and Ansible strongly preferred).
•    Develop and maintain SOPs, KB articles, and technical standards; ensure documentation quality and reusability.
•    Identify service improvement opportunities and contribute to tool uplift and standardisation.

Project Support & Transitions

•    Support transition of solutions from Delivery to Operations, ensuring smooth handover and operational readiness.
•    Assist onboarding of new managed services customers, including: 
o    Liaising with project teams on onboarding requirements
o    Advising on integrating customer practices with Atturra standards
o    Validating operational support readiness and skills coverage
o    Quality assurance of documentation and handover artefacts
o    Advising on process and technical designs where required

Working Conditions:

•    Permanent full time
•    Based in Melbourne
•    Hybrid work

What will make you successful in this role? 

• Must be Australian Permanent Residemt or Citizen   
• Strong troubleshooting skills with the ability to validate and test completed solutions for usability and stability.
• Proven experience supporting Microsoft server and workstation environments in a multi-customer/MSP context.
• Strong Microsoft 365 administration skills (Exchange Online, Teams, SharePoint/OneDrive, Entra ID; Intune desirable)
• Strong virtualisation experience across VMware and Hyper-V.
• Demonstrated experience with backup and recovery platforms, including Veeam and Commvault.
• Automation mindset with strong scripting capability (PowerShell strongly preferred).
• Exceptional interpersonal and customer relationship skills; ability to communicate clearly with technical and non-technical stakeholders.
• Ability to take ownership, work autonomously, and manage competing priorities effectively in a service environment.
• Excellent documentation and change discipline; comfortable working within ITIL-aligned processes (incident/request/change/problem).
• Strong stakeholder management and vendor relationship skills; keeps abreast of new technologies.
• Strong MS Office skills, including Outlook, Word, Excel, Visio and Project.

Professional Certifications and/or expert knowledge in one or more of the following disciplines (highly regarded):
•    Windows Server and core systems concepts including AD, GPO, DNS, DHCP, NTP etc.
•    Microsoft 365 / Entra ID / Intune
•    Virtualisation products and solutions (VMware / Hyper-V)
•    Backup systems and solutions (Veeam / Commvault)
•    Storage systems and solutions
•    Cloud systems and solutions
•    Security systems
•    Networking systems and solutions

Why is this an exciting opportunity?

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions. 

We currently have 1300+ professionals working across Australia, New Zealand, Singapore, Hong Kong, and USA who are using innovation to lead the way. 

The Managed Services division of Atturra provides leading Hybrid IT, Private Cloud, and Connectivity services, backed by decades of industry experience. Our expertise, combined with the strength of our people, makes us one of the most complete and prominent “as-a-service” providers in the market.

This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology. 

What our people say: 

“We are working towards a very bright future.”
“It's a company with vision and a promising future.”

Why you’ll love working here 

Culture of possibility 
At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices. 

A strong set of company values 
Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for. 

Valuable employee benefits 

•    Employee benefits, recognition, and wellbeing platform
•    Career growth via succession planning, internal promotions, and mentorship opportunities
•    Ongoing investment in professional development through industry and technology certifications, and study assistance
•    Mental health support through our Employee Assistance Program
•    Support for family and caring responsibilities, including paid parental leave
•    Employee referral program, with monetary incentives offered  

Commitment to Diversity, Equity, and Inclusion
At Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds — including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups.

Supporting Australia’s veterans  
We are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans’ Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australia’s veteran community by enhancing recruitment, support, retention, and leadership opportunities. Our goal is to ensure veterans build meaningful and impactful careers with us.

What our people say: 
“Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”

How to apply 

All applications must be submitted online via our Careers page. Late applications or those sent by email will not be prioritised. Please ensure your application is complete and that you have answered all required questions before submitting.

https://atturra.com/au-en/careers

Talent Pool
This recruitment process may also be used to create a talent pool for similar ongoing or temporary opportunities that may arise within the next 12 months.

Recruitment Agencies and Headhunters

Our Talent Acquisition team is managing this recruitment process and will reach out if additional support is required. Atturra only accepts referrals from agencies on our official supplier list via the Agency Portal. To participate, agencies must complete our procurement process, hold an approved fee agreement, and be formally invited by the Talent Acquisition team for a specific vacancy.

Submissions made outside of this process will not be considered. We also request that agencies do not contact Atturra employees outside the Talent Acquisition team regarding hiring matters.

Agencies interested in joining our official supplier list may send an expression of interest to talentacquisition@atturra.com. Please note, our supplier list is reviewed annually.