Senior Consultant - Client Support Services

What you’ll be doing

We are looking for Senior Consultants to join our team. You will work closely with our clients, analyse different approaches, evaluate solutions, and utilise the best method to meet our client’s requirement efficiently.

Duties and Responsibilities
•    Managing and actioning client support cases through our ticketing system, prioritising requests to deliver high-quality service and outcomes.
•    Troubleshooting client issues and service requests.
•    Conducting gap analysis between client requirements and TechnologyOne system capabilities, and recommending solutions tailored to client-specific needs.
•    Collaborating closely with an extended team of consulting experts when needed, ensuring client cases are resolved to the highest standard.
•    Supporting clients to simplify, optimise, and modernise their business applications, empowering better business outcomes every day.
•    Continuously growing your knowledge through team mentoring, cross-training opportunities, and hands-on experience across a broad range of industries and processes.

Working Conditions:
•    Employment Type – Permanent full time
•    Office Location – Can be performed from anywhere in Australia 
•    Travel Opportunities – Occasional business travel

What will make you successful in this role? 

•    2 + years’ TechnologyOne Consulting experience or similar experience as a user, specifically TechnologyOne CiA and/or Ci versions from at least 2023 to current. 
•    2 +years’ experience in the design and implementation of business systems, specifically TechnologyOne CiA and/or Ci versions from at least 2023 to current. 
•    TechnologyOne HRP, Asset Management or Property and Rating Skills is a bonus 
•    TechnologyOne technical skills is a bonus, such as BPA’s, ETL’s, TScripts and Dashboards/Data Models.
•    Experience and knowledge of documenting functional specifications
•    Experience in analysing customer’s requirements, understanding their needs, and advising them on how best to leverage their software investment.
•    Ability to work closely with, and to build strong relationships with our clients.

•    Ability to work within a team and work closely with and build lasting relationships with our clients.
•    Alignment with our company values
•    Demonstrated ability to be self-motivated, organised and effectively solve problems.
•    Efficient verbal and written communication skills
•    Drive for continuous improvement

Why is this an exciting opportunity?

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions. 

We currently have 1100+ professionals working across Australia, New Zealand, Singapore and Hong Kong who are using innovation to lead the way. 

The Business Applications division of Atturra specialises in TechnologyOne, Infor, and QAD applications, as well as providing expert consulting in HR and payroll systems, safety solutions, and change management and adoption. The team focuses on Education, Federal Government, Local Government, and Manufacturing.

This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology. 

What our people say: 
“We are working towards a very bright future.”
“It's a company with vision and a promising future.”

Why you’ll love working here 

Culture of possibility 
At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices. 

A strong set of company values 
Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for. 

Valuable employee benefits 
•    Employee benefits, recognition, and wellbeing platform
•    Career growth via succession planning, internal promotions, and mentorship opportunities
•    Ongoing investment in professional development through industry and technology certifications, and study assistance
•    Mental health support through our Employee Assistance Program
•    Support for family and caring responsibilities, including paid parental leave
•    Employee referral program, with monetary incentives offered  

Commitment to supporting Australia’s veterans  
Atturra is proud to be recognised as a Veteran Friendly Employer by the Department of Veterans Affairs’ Veteran Employment Commitment (VEC) and is committed to supporting Australia’s veteran community. We aim to enhance the employment experience for veterans by improving recruitment, support, retention, and leadership opportunities to ensure they have a meaningful and impactful career with us. 

What our people say: 
“Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”

How to apply 

Careers | Atturra
https://atturra.com/au-en/careers

Recruitment Agencies/Headhunters:
We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier, send an expression of interest via talentacquisition@atturra.com.  

Atturra is committed to addressing the digital skills gap and advocating for diversity and inclusion. We encourage applications from all individuals, regardless of Veteran or service status, gender, LGBTQI+ identity, ethnicity, religion, physical ability, or age.

This document is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be a comprehensive list of all responsibilities, key accountabilities, and skills of persons so classified.  Management reserves the right to add or change the job and relevant percentage of accountabilities as required, in its sole discretion