Helpdesk Support Engineer

What you’ll be doing

As our IT Support Engineer, you will be a key member of a small IT team supporting over 1200 end users and a range of modern cloud-based systems.

Responsibilities:

•    Deliver Level 1 and 2 support for users in a Microsoft environment.
•    Support our SaaS business applications and working closely with vendors.

•    Respond to and resolve technical support requests via phone, email, or ticketing system.

Working Conditions:

•    Permanent full time
•    Philippines (Remote setup)
•    Night shift (US time)

What will make you successful in this role? 

•    Minimum 3+ years experience providing Level 1 & 2 IT support in Exchange Online, SharePoint Online, Intune, Entra, Autopilot, Microsoft Defender and Microsoft Teams.
•    Experience supporting Windows 11 in an enterprise environment.
•    Ability to troubleshoot business applications (with vendor support where needed).
•    A proactive, solutions-focused approach with strong communication skills.
•        Hands-on experience with AWS and ITSM tools (ServiceNow) would be highly desirable

Desirable:

•    Azure fundamentals (Azure AD, security)
•    Microsoft certifications (e.g. MS-102, AZ-104, SC-300)

Why is this an exciting opportunity?

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions. 

We currently have 1100+ professionals working across Australia, New Zealand, Singapore and Hong Kong who are using innovation to lead the way. 

Our Corporate team consists of executive-level management and key functions, including Finance, IT, Legal, Marketing & Communications, People & Culture, Talent Acquisition and other corporate services that support the seamless operation of Atturra and its business units.

This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology. 

What our people say: 

“We are working towards a very bright future.”
“It's a company with vision and a promising future.”

Why you’ll love working here 

Culture of possibility 
At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices. 

A strong set of company values 
Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for. 

Valuable employee benefits 

•    Employee benefits, recognition, and wellbeing platform
•    Career growth via succession planning, internal promotions, and mentorship opportunities
•    Ongoing investment in professional development through industry and technology certifications, and study assistance
•    Mental health support through our Employee Assistance Program
•    Support for family and caring responsibilities, including paid parental leave
•    Employee referral program, with monetary incentives offered  

Commitment to supporting Australia’s veterans  

Atturra is proud to be recognised as a Veteran Friendly Employer by the Department of Veterans Affairs’ Veteran Employment Commitment (VEC) and is committed to supporting Australia’s veteran community. We aim to enhance the employment experience for veterans by improving recruitment, support, retention, and leadership opportunities to ensure they have a meaningful and impactful career with us. 

What our people say: 

“Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”

How to apply 

Careers | Atturra
https://atturra.com/au-en/careers

Recruitment Agencies/Headhunters:

We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier, send an expression of interest via talentacquisition@atturra.com.  

Atturra is committed to addressing the digital skills gap and advocating for diversity and inclusion. We encourage applications from all individuals, regardless of Veteran or service status, gender, LGBTQI+ identity, ethnicity, religion, physical ability, or age.