CMDB\Change\Incident Admin

What You’ll Be Doing

We are looking for an enthusiastic and experienced ITSM CMDB admin and Change Management Coordinator ready to advance their career. In this role, you will manage the CMDB to ensure accuracy of information.  You will oversee change requests, maintain configuration baselines, and apply ITIL-based best practices. You will also assist with Change Management as the Change Management Coordinator and progress your career by back filling the Change Manager from time to time.

There is also a career building opportunity with a rotational on call opportunity to assist in the management of major incidents and learn the Major Incident Management process. As the first point of contact for these services you will need to excellent customer service with attention to detail.

Key Responsibilities:

• Lead and oversee the development and maintenance of effective configuration management system to track the agreed IT configuration items across the organisation.
• Take responsibility for consistence and accuracy of the CMDB and Asset register
• Define and champion configuration management processes and procedures to ensure consistency and accuracy of configuration data, IT systems and components.
• Support Asset Stocktake and Audit activities of IT assets to verify the accuracy of inventory records and identify discrepancies.
• Support the effective delivery and execution of IT Service Management practices by external suppliers and internal teams.
• Take responsibility for the coordination of the Change Management process, and the quality of the changes submitted to CAB
• Preparation of the CAB agenda and communication the CAB outcomes and maintain the forward schedule of change.
• Manage the CAB meeting ensuring all stakeholders necessary for the meeting are invited and present.
• Assist in the support of Major Incident Management rotationally after hours.

Working Conditions:

• Location: Belconnen, and Mitchell ACT
• Employment Type: Permanent, Full-Time
• Clearance: Australian Citizen Baseline Clearance

What Will Make You Successful in This Role:

• Expertise:
• Demonstrated experience working with IT Asset and Configuration Management Practice
• Demonstrated experience working with the ITIL Change Management Practice
• Demonstrated experience working in and configuring ServiceNow IT Asset Management System
• Demonstrated experience working in and configuring IT Configuration Management Databases (CMDB, ServiceNow)
• Strong understanding of IT service operations principles, focusing on IT configuration and asset management

• Customer Service: Ability to communicate effectively and empathetically with non-technical users.
• Analytical Thinking: Proven problem-solving skills and the ability to troubleshoot issues logically.
• Team Collaboration: A collaborative mindset and a willingness to work with colleagues to achieve shared goals.

Desirable Attributes:

• Experience: Experience with Change management and Major Incident Management
• Certifications: ITIL v4 Foundation highly desirable

Why is this an exciting opportunity? 

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions. 

We currently have 1100+ professionals working across Australia, New Zealand, Singapore and Hong Kong who are using innovation to lead the way. 

The Managed Services division of Atturra provides leading Hybrid IT, Private Cloud, and Connectivity services, backed by decades of industry experience. Our expertise, combined with the strength of our people, makes us one of the most complete and prominent “as-a-service” providers in the market.

What our people say: 

“Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”

Why you’ll love working here

Culture of possibility 

At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.

A strong set of company values 

Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for. 

Valuable employee benefits 

Career growth via succession planning, internal mobility programs, and mentorship opportunities.

Ongoing investment in professional development through industry certifications.

Employee benefits, recognition, and wellbeing platform.Mental health support through our Employee Assistance Program.

Support for family and caring responsibilities, including paid parental leave.

Employee referral program, with monetary incentives offered. 

Commitment to supporting Australia’s veterans  

Atturra is proud to be recognised as a Veteran Friendly Employer by the Department of Veterans Affairs’ Veteran Employment Commitment (VEC) and is committed to supporting Australia’s veteran community. We aim to enhance the employment experience for veterans by improving recruitment, support, retention, and leadership opportunities to ensure they have a meaningful and impactful career with us.   

Careers | Atturra

https://atturra.com/au-en/careers

Recruitment Agencies/Headhunters:

We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier, send an expression of interest via talentacquisition@atturra.com.  

Atturra is passionate about playing an active role in addressing the digital skills gap and being an advocate for diversity and Inclusion, and welcomes applications from all irrespective of their gender, LGBTQI identity, ethnicity, religion, physical ability, or age.