Client Success Manager

Why is this an exciting opportunity? 

Atturra is one of Australia’s fastest growing ASX-listed advisory and IT solutions companies. 

The Atturra business offers leading Advisory, Hybrid IT, Private Cloud and Connectivity services, and a team with decades of experience in the industry. This experience coupled with our people, makes us one of the most complete and leading “as a service” providers in the market.

With over 850 employees working across Australia, New Zealand, Singapore and Hong Kong, Atturra works on some of the highest profile projects in Australia. The depth, breadth and scope of our projects means you are continually developing your skillset and the value you can deliver. These are projects that are making a real difference in people’s lives. 

What our people say: 
“We are working towards a very bright future.”
“It's a company with vision and a promising future.”

The transformation you’ll experience 

At Atturra you’ll be working on some of the highest profile transformation and technology projects in Australia. The depth, breadth and scope of our projects means you are continually developing your skillset and the value you can deliver. These are projects that are making a real difference in people’s lives, allowing you to build the future, together. 

Why you’ll love working here 

Culture of possibility 
At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.

A strong set of company values 
Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for. 

Valuable employee benefits 
•    Employee benefits, recognition, and wellbeing platform
•    Career growth via succession planning, internal promotions, and mentorship opportunities
•    Ongoing investment in professional development through industry certifications and study assistance
•    Mental health support through our Employee Assistance Program
•    Support for family and caring responsibilities, including paid parental leave. 
•    Employee referral program, with monetary incentives offered. 

What our people say: 
“Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”

What you’ll be doing

This role is designed to support the strategic goals of Atturra Manufacturing Team. Reporting to the Sales Director, you will be responsible for planning, developing and implementing strategic and operational outcomes to enhance the client experience and retention to the business. Aligning to the Atturra values, they will serve as the primary information source for installed based clients and as the client liaison for all Atturra functions - Services, Support, Sales.  They are the single point of contact for the client.

Development of account scheduling, leading and participating in the following:
●    Accountable for driving subscription renewals
●    Accountable for driving client satisfaction metrics
●    Accountable for driving client to be referenceable
●    Proactive executive communication with customer
●    Responsible for “Visions” and account plan development
●    Responsible for tracking all customer related interactions in appropriate software (CRM)
●    Monitor client growth and changes in personnel

Additionally, maximise passive revenue opportunities and develop, oversee and rapidly improve sales operations and client processes to drive efficiency and growth. This role can be the stepping stone to a fulfilling sales career.

What will make you successful in this role
• Bachelor’s degree in business, IT or equivalent
• 2 years of hands-on business or business facing experience as an Information Technology Business Analyst or Consultant, demonstrating growing levels of responsibility.  Experience with executive presentations and escalations; a dynamic and firm presence in an extremely high impact environment; strong level of executive presence and willing to dig into details to support vision and mission - ERP experience and/or manufacturing industry exposure a must
• Working knowledge of Excel, PowerPoint and Word and CRM packages
•Strong communication through telephone and call handling skills required. Strong presentation skills, superior communication (oral & written) skills; must be able to communicate well for impact and motivate the clients to act and maintain high client satisfaction.  
• Must have demonstrable knowledge of business functions and be willing to grow to learn additional functions. 
• Strong organizational behaviours that include planning and follow up, people service aptitude and ability, works well in our team, self-starter, willing to learn & resourceful, able to manage multiple priorities, builds strong relationships.
• Up to 5 % of official travel, mostly driven by methods used to achieve the key metrics of client satisfaction and renewals.  

• Must have consistent access to a car or car service

Careers | Atturra
https://atturra.com/au-en/careers

Recruitment Agencies/Headhunters:
We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier, send an expression of interest via talentacquisition@atturra.com.  

Atturra is passionate about playing an active role in addressing the digital skills gap and being an advocate for diversity and Inclusion, and welcomes applications from all irrespective of their gender, LGBTQI identity, ethnicity, religion, physical ability, or age.

This document is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be a comprehensive list of all responsibilities, key accountabilities, and skills of persons so classified.  Management reserves the right to add or change the job and relevant percentage of accountabilities as required, in its sole discretion