Exchange Engineer

What you’ll be doing

We are seeking a highly skilled System Engineer with the ability to work in a demanding environment with an enthusiastic sense of customer support, you will need to communicate and coordinate with clients as well as other technology groups in a complex environment.

The role will involve:

• Messaging & Server Support: Delivery of advanced technical support and administration for on-premises Exchange, Exchange Online, and complex Exchange Hybrid deployments, alongside general Windows Server environments.

• High Availability & Recovery: Maintaining, testing, and optimising backup, high availability

(e.g., Exchange Database Availability Groups), and disaster recovery capabilities for critical

messaging infrastructure and servers.

• Lifecycle Management: Executing patching, applying Cumulative Updates (CUs), and performing system upgrades for Exchange and underlying Windows Server operating systems in strict alignment with security policies.

• Vendor Escalation & Troubleshooting: Liaising with vendors, such as Microsoft, and other service providers to investigate and resolve intricate mail routing, hybrid synchronization (e.g., Microsoft Entra Connect), and core server infrastructure issues.

• Documentation: Assisting in the creation and maintenance of a robust knowledge base, including comprehensive "as-built" documentation for messaging architecture and server builds.

Working conditions

• Must be an Australian Citizen
• Permanent full time
• Canberra based

What will make you successful in this role?

We are seeking a highly skilled Systems Engineer with a strong focus on Microsoft 365 and identity management, combined with the ability to work in a demanding environment and an enthusiastic dedication to customer support. You will need to effectively communicate and coordinate with clients, as well as other technology groups, to manage complex cloud, identity, and infrastructure ecosystems.

The role will involve:

• M365 and Entra ID Support: Delivery of advanced technical support, administration, and policy configurations for Microsoft 365 and Entra ID, alongside managing Exchange Hybrid deployments and general Windows Server environments.
• Identity & Access Management: Configuring and supporting Entra ID conditional access policies, multi-factor authentication (MFA), hybrid identity synchronisation, and secure access controls.
• Roadmap Execution & Lifecycle Management: Executing patching, system upgrades, and driving continuous improvement by following established strategic roadmaps for environment remediation and infrastructure optimisation.
• Vendor Escalation & Troubleshooting: Liaising with service providers and leveraging premium Microsoft support (facilitated by IWL) to investigate and resolve intricate M365 issues, core server infrastructure challenges, and any remaining complex Exchange escalations.
• High Availability & Recovery: Maintaining, testing, and optimising backup, disaster recovery, and data protection capabilities for M365 tenants and critical server infrastructure.
• Documentation & Incident Management: Assisting in the creation of robust "as-built" documentation and knowledge base articles, while ensuring the timely resolution of platform access and server performance incidents against defined SLAs.
• Other Duties: Undertake other technical, project, and administrative duties as required to support the broader operational objectives of the Managed Services team.

Why is this an exciting opportunity? 

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions. 

We currently have 1100+ professionals working across Australia, New Zealand, Singapore and Hong Kong who are using innovation to lead the way. 

The Managed Services division of Atturra provides leading Hybrid IT, Private Cloud, and Connectivity services, backed by decades of industry experience. Our expertise, combined with the strength of our people, makes us one of the most complete and prominent “as-a-service” providers in the market.

What our people say: 

“Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”

Why you’ll love working here

Culture of possibility 

At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.

A strong set of company values 

Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for. 

Valuable employee benefits 

• Career growth via succession planning, internal mobility programs, and mentorship opportunities.
• Ongoing investment in professional development through industry certifications.
• Employee benefits, recognition, and wellbeing platform.
• Mental health support through our Employee Assistance Program.
• Support for family and caring responsibilities, including paid parental leave.
• Employee referral program, with monetary incentives offered. 
   

Commitment to supporting Australia’s veterans  

Atturra is proud to be recognised as a Veteran Friendly Employer by the Department of Veterans Affairs’ Veteran Employment Commitment (VEC) and is committed to supporting Australia’s veteran community. We aim to enhance the employment experience for veterans by improving recruitment, support, retention, and leadership opportunities to ensure they have a meaningful and impactful career with us.   

Careers | Atturra

https://atturra.com/au-en/careers

Recruitment Agencies/Headhunters:

We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier, send an expression of interest via talentacquisition@atturra.com.  

Atturra is passionate about playing an active role in addressing the digital skills gap and being an advocate for diversity and Inclusion, and welcomes applications from all irrespective of their gender, LGBTQI identity, ethnicity, religion, physical ability, or age.