CMDB Admin

What you’ll be doing

We are looking for an enthusiastic and experienced ITSM CMDB admin and Change Management Coordinator ready to advance their career. In this role, you will manage the CMDB to ensure accuracy of information.  You will oversee change requests, maintain configuration baselines, and apply ITIL-based best practices.

You will also assist with Change Management as the Change Management Coordinator and progress your career by back filling the Change Manager from time to time.

Responsibilities:

• Lead and oversee the development and maintenance of effective configuration management system to track the agreed IT configuration items across the organisation.
• Take responsibility for consistence and accuracy of the CMDB and Asset register
• Define and champion configuration management processes and procedures to ensure consistency and accuracy of configuration data, IT systems, and components.
• Support CI/Asset Stocktake and audit activities of IT equipment and devices to verify the accuracy of inventory records and identify discrepancies.
• Audit and validate CMDB entries with other available IT toolsets to ensure completeness of CI attributes
• Ensure CMDB compliance in the Change and Service Request practices
• Support the effective delivery and execution of IT Service Management practices by external suppliers and internal teams.
• Take responsibility for the coordination of the Change Management process, and the quality of the changes submitted to CAB
• Review requests for change for quality, completeness, identified impacts and comminution requirements and adherence to Change process requirements
• Preparation of the CAB agenda, minutes and communication of the CAB outcomes and maintenance of the forward schedule of Change.
• Manage the CAB meeting ensuring all stakeholders necessary for the meeting are invited and present.
• Ensure all changes are moving through their life cycle in the Change management system
• Work with Change implementers to ensure changes are successfully implemented

Working Conditions:

• Predominantly office-based in Canberra
• Permanent full time
• Australian Citizen with baseline clearance 

What will make you successful in this role?

Expertise:

• • Demonstrated experience working with IT Asset and Configuration Management Practice
  • Demonstrated experience working with the ITIL Change Management Practice
  • Demonstrated experience working in and configuring IT Configuration Management Databases (CMDB, ServiceNow)
  • Strong understanding of IT service operations principles, focusing on IT configuration and asset management. 
  • Customer Service: Ability to communicate effectively and empathetically with non-technical users.
  • Analytical Thinking: Proven problem-solving skills and the ability to troubleshoot issues logically.
  • Team Collaboration: A collaborative mindset and a willingness to work with colleagues to achieve shared goals.
  • Attention to Detail: have a keen eye for default and understanding quality elements of data stewardship

  Desirable Attributes:

  • Experience: Experience with Change management
  • Certifications: ITIL v4 Foundation highly desirable

Why is this an exciting opportunity? 
Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions. We currently have 1100+ professionals working across Australia, New Zealand, Singapore and Hong Kong who are using innovation to lead the way. 

The Managed Services division of Atturra provides leading Hybrid IT, Private Cloud, and Connectivity services, backed by decades of industry experience. Our expertise, combined with the strength of our people, makes us one of the most complete and prominent “as-a-service” providers in the market.

What our people say: 
“Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”Why you’ll love working here
 
Culture of possibility 
At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.
 
A strong set of company values 
Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for. 
 
Valuable employee benefits 
•    Career growth via succession planning, internal mobility programs, and mentorship opportunities.
•    Ongoing investment in professional development through industry certifications.
•    Employee benefits, recognition, and wellbeing platform.
•    Mental health support through our Employee Assistance Program.
•    Support for family and caring responsibilities, including paid parental leave.
•    Employee referral program, with monetary incentives offered.